Smart Water Monitor FAQs
Q. What is the Smart Water Monitor?
A. The Smart Water Monitoring program supports real-time data collection and validation of the Smart Valve™ solution. The program requires the purchase of a monitoring device and a subscription to the online portal that collects and displays water usage data. The first year of data access is included with the hardware purchase.
For all new customers installing 2-inch and larger Smart Valves, participation in the monitoring program is required as part of the 90-day Satisfaction Guarantee.
Q. How does the Smart Water Monitor Program work?
A. We offer a range of monitors to ensure compatibility with as many meter types as possible. To help you integrate this program smoothly into your sales process, here’s how it works:
Please follow these steps before finalizing your quote with your customer:
Step 1: Gather Site Photos
Request photos of the meter and surrounding area—this should already be part of your routine! Use this site assessment checklist to ensure a thorough assessment for both the Smart Valve and Smart Water Monitor.
Step 2: Send Photos for Review
Email (danielle@thesmartvalve.com) or text (442-264-8534) the photos to me. I’ll confirm which monitor is needed within 24 hours – during business hours.
Once the Smart Valve™ and Smart Water Monitor are purchased and shipped:
Schedule Installation Support
Schedule a meeting for you, me, and your customer. We’ll walk through installation and set up the online portal, including alerts, location info, and data reports. This is a great way to get your customer engaged with the process and their data! We’ll also talk through the validation, what process looks like, and any site-specific details or pieces of information we will ask them to provide during this process.
Install the Smart Water Monitor
During installation, please utilize the installation app. It is a web-based app that walks you through each step of the installation process, collects location information and photos, and has troubleshooting built in. It also sends an email to us alerting us of the installation.
Post-Install Follow-Up
After the Smart Water Monitor installation, we’ll ensure data is being collected accurately and check for leaks. For any new installations after January 2026, we are requiring data configuration photos which means I will request a series of 3 time-stamped photos to verify the data we are collecting is accurate. (I like to use this app to time-stamp photos)
Once a baseline of data is established (typically around 2-3 weeks depending on location type) you can let your customers know to schedule your Smart Valve™ install.
Validation Report
After the Smart Valve™ installation is complete, we will track for an additional amount of time equal to the baseline to determine the savings. I will create a report based on this data for you to present to your customer.
Click here to see a sample of this report and how it can be a powerful sales tool for you.
We understand every deployment is unique and are happy to tailor the process to meet your and your customer’s needs.
Q. Is the Smart Water Monitor required?
A. The monitoring program is a required element of the 90-day Satisfaction Guarantee for all NEW customers using 2-inch and larger Smart Valves.
Q. Does the Smart Water Monitor offer leak detection?
A. YES! Our proprietary leak detection algorithm will send an alert via email or SMS that a leak may be happening. This alert is set up in the dashboard and anyone who “subscribes” to these alerts will receive the message. The threshold for constant flow can be customized per location so it can be a valuable tool and another way to help customers save.
Q. What other benefits does the Smart Water Monitor offer?
A. In addition to the real-time leak detection, the monitor offers real-time, down to the minute data. Customers can track their usage at a granular level. They can project their water costs and receive daily, monthly and yearly reports straight to their inbox.
Q. What is the return policy for the Smart Water Monitor?
A. You will have 30 days after the date of your first validation report to return the device for a full refund, minus shipping. After this date, the device may not be returned to Flow Dynamics.
Q. How does the subscription work after the first year?
A. One month before your year is up, we will reach out to make sure your customer wants to continue with their subscription. At that time, we will send you an invoice to set up a yearly automatic withdrawal. This should be paid by you, the distributor, and it will be up to you how you want to collect the subscription cost from your customers. We can provide recommendations upon request.
Q. There are a lot of monitors listed on the pricing sheet. How do I know which one works for my customer?
A. In order to determine which monitor you will need for each customer, please use this photo guide to collect photos of the site and meter and send to danielle@thesmartvalve.com I will confirm which monitor is needed so you can quote your customer appropriately. Please allow up to 48 hours for response so plan accordingly.
Q. Can I access the data?
A. Yes! As a distributor, you will have access to our online portal with your first monitor purchase. Each monitor you deploy will be added to your online console under the name of your customer. You will have access to all monitors you deploy.
Q. Can my customers have access to the online portal?
A. Absolutely! In fact, we encourage it! We can even set up a time to walk through the dashboard together with your customer and show them how they can access the data, how to set up alerts, change settings, receive reports straight to their inbox, etc.
Q. Would my customers be able to see all of my monitors in the online portal?
A. No. We will set it up so that they only have access to their monitors.
Q. Is there a limit to how many people can have access to the online portal?
A. Nope! There is no limit.
Q. Should we just include the cost of the monitor with the Smart Valve for our customers?
A. We don’t recommend rolling the cost of the monitor into the cost of the Smart Valve for a few reasons. 1. The cost of the monitor should not be included in the payback period of the Smart Valve as it does not give a true ROI. 2. For customers that seem hesitant about the monitor, you can list the cost of the monitor as a “deposit” and they can have the option to return it within the return policy period. 3. There will be a yearly charge for the data subscription after the first year and that cost can not be rolled into a one-time cost of the Smart Valve.
Q. Are we able to purchase a few units and offer them to customers on a temporary status to validate the savings and then move that unit to the next customer?
A. Yes, you can move the monitors to different locations for validation purposes. Before deploying to a new location, you would need to send all of the data to danielle@thesmartvalve.com so the monitor type can be confirmed and then the monitor can be recalibrated to the new location. We highly recommend to still charge the customer the cost of the monitor as a “deposit”. This way you can ensure that you either A. get the unit back and can refund the deposit amount or B. they decide to keep the device and you already have collected payment.
Q. If I choose to use the monitors this way, how would the subscription work?
A. You as the distributor would be responsible for paying the yearly subscription (starting year 2) for each device that you own. The second-year subscription would start based on the date of the first installation.
Q. What if the customer doesn’t want to purchase the Smart Water Monitor with the Smart Valve?
A. They may still purchase the Smart Valve, but it will not have a 90-day Guarantee unless the valve is 1.5” or smaller.
Q. What if the customer is already using another remote water monitoring hardware/software system?
A. Customers can give Flow Dynamics and distributor access to their data in lieu of purchasing the Smart Water monitor and still receive the 90-day Guarantee, as long as it’s similar data to what we offer.
